The AI agent platform for visitor experiences
Local guides your visitors love to ask, built on your knowledge.
Create AI Local Guides with Joaia: AI agents with local character that go beyond a classical chatbot, answering visitors wherever they are.
Trusted by 85'000+ visitors in 16 destinations
Every destination has its own stories, and its own storytellers. Our customers' guides are as unique as their places.
Zurich
Sophie
Zürich's hidden-gems insider. Knows the courtyards the guidebooks miss.
Her story →
Chur
Flavius
A Roman legionnaire guiding you through ancient Chur.
His story →
Basel
Dr. Waggis
Basel's Fasnacht expert. Carnival knowledge with carnival character.
His story →
Festival
Bane
A street-art festival's artist, answering at the wall itself.
His story →
Capabilities
From answers to actions.
The future of visitor guidance isn't a chat window. A service question gets a one-line answer. A day in Lucerne becomes an interactive plan. A monument tells its own story.
Answer
Service questions get instant, official answers: opening hours, tickets, transport, in the visitor's language.
Inspire
Curated recommendations with local character: the courtyard, not the crowd.
Narrate
At the landmark, the guide speaks: audio stories at the exact spot, tours that walk with you.
In development
Act
From recommendation to reservation: tables, tickets, bookings, directly in the conversation.
How it works
One system. Your knowledge,
made conversational.
Joaia is the operating system for destination experiences: everything you need to create, run, and improve AI Local Guides — digital guide personas owned by your destination, powered by your local knowledge, and controlled by you.
1. Bring your knowledge
Your website, documents, databases, and the things only your team knows. In Guide Studio, it becomes one structured, governed knowledge base.
2. Create your guides
Design guide personas with their own character, expertise, and languages — from the classic destination expert to a festival's digital twin. No code, no AI expertise needed.
3. Go live everywhere
Publish to your website, on-site via QR, messengers, screens — and the Joaia app. One knowledge base, every channel, always in sync.
User Solutions
One guide. Every touchpoint.
Create a guide once. It answers wherever your visitors are. One knowledge base behind every channel, always in sync.
Your website
The Web Assistant welcomes visitors 24/7: recommendations, trip planning, and service questions, answered from your knowledge.
The Joaia app
Every published guide gets a home in the Joaia app, so you're live even without a platform of your own.
Experience Planner
Turns recommendations into an interactive plan, for a few hours, a full day, or a whole stay.
Coming soon
Visitor Screen
Welcomes people in your visitor center and hands the conversation to their phone with a QR code.
Coming soon
Dynamic Tours
A curated route with a guide that narrates at every stop and adapts as you walk.
Coming soon
AI Phone
The Voice Agent picks up when your team can't, spoken, in the caller's language.
Guide Studio
Fictional characters. Digital twins. Your call.
Create guides with their own personality, biography, voice, and avatar. From a fictional character to the digital twin of a real expert, you decide who speaks for your place.
All your knowledge, organized for AI.
Connect your website, integrate your existing databases, and upload unstructured content like factsheets, audio, or archives. Guide Studio structures everything into one knowledge base your guides can use reliably.
Plug and play. No coding needed.
Publish your guides with ready-made solutions for web, messengers, and screens. Customize the look and behavior, generate the embed code, and go live.
Every conversation makes your guides better.
See what visitors actually ask, where, and in which languages. Spot weak answers, close knowledge gaps, and watch which topics and demands are emerging. So you always know what to improve next.
Built for the organizations that shape places.
Wherever visitors ask, your AI Local Guides answer in your name.
Destinations & Regions
From local DMOs to regional hubs that onboard their whole ecosystem: one platform, many organizations.
Events & Festivals
Give your festival a voice, from program questions to a digital twin of your artists.
Creators & Hosts
Tour guides, hosts, and storytellers: turn what you know into an AI Local Guide that's always available.
Security & Compliance
Everything IT, legal, and the board will ask.
The must-haves, checked.
The must-haves, checked.
Your data stays yours
Your knowledge and your visitors' conversations are never used to train third-party models.
GDPR & EU AI Act
Developed in line with the European AI Act and GDPR: privacy and transparency by design.
Guardrails built in
Official answers, not AI guesses: boundaries you define, enforced by the system, in every language, on every channel.
Accessible by standard
The Web Assistant meets WCAG 2.1 Level AA, with a published accessibility statement, criterion by criterion.
Kept current
We maintain the AI engine and its security. You keep the results.
Customer Reviews
Trusted by 2500+ growing
companies worldwide
Pricing
Choose the Perfect Plan
Our plans ensure that businesses can access tools
FAQ
Frequently Asked Questions
Get answers to common questions here
Book a demo
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